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JP Agent Tracking Bridge (docs) - WooCommerce Troubleshooting


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WooCommerce Troubleshooting

WooCommerce Tracking Cannot Be Enabled

  • Check that WooCommerce is installed.
  • Check that WooCommerce is active.
  • Reload the JP Agent Tracking Bridge settings page.

Ecommerce Events Do Not Reach GA4

  • Check that WooCommerce tracking is enabled in JP Agent Tracking Bridge.
  • Inspect the browser dataLayer.
  • Check that the ecommerce GTM trigger includes the required ecommerce events.
  • Check that the GA4 ecommerce tag uses the event name dynamically.
  • Check that ecommerce data is sent with the GA4 event.
  • Check consent status.

Purchase Does Not Fire

  • Check the WooCommerce order status.
  • Check the configured Purchase statuses in JP Agent Tracking Bridge.
  • Check whether the purchase was already emitted for the order.
  • Remember that duplicate purchase protection intentionally prevents repeat emission.
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