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JP Agent Tracking Bridge (docs) - Google Connection Problems


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Google Connection Problems

Google Account Connected but GTM Is Not Found

  • Check the GTM Container ID entered in JP Agent Tracking Bridge.
  • Confirm that the signed-in Google account has access to that GTM container.
  • Do not select another container simply because it is available.

Google Account Connected but GA4 Is Not Found

  • Check the GA4 Measurement ID entered in JP Agent Tracking Bridge.
  • Confirm that the signed-in Google account has access to the correct Analytics property.
  • Reconnect Google if access was recently changed.

Google Authorization Was Revoked

Use Connect Google again and complete the Google authorization process.

Events Appear in dataLayer but Not GA4
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